Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? Here's how to reach the team behind kayakcritic.net and what you can expect once you do.
How to Contact Our Team
Email is the best way to reach us. We read every message that comes in and try to respond within a couple of working days. When you write in, a short summary of what your message is about — a review correction, a general question, a licensing concern — helps us route it to the right person and get back to you faster.
We do not send automated replies in place of a real response. Someone on the team will actually read what you've sent before answering.
What We Can Help With
- Review accuracy — If you've noticed a bonus term, licensing detail, or supported coin list on one of our pages that looks out of date, we want to know. Crypto casino offers, wagering requirements and coin support change often, and we rely on reader tips as one way of catching that.
- General questions about crypto gambling — If something about how coin deposits, no-KYC play, or payout speeds work isn't clear from our guides, ask us directly.
- Site suggestions — If you think a crypto casino should be reviewed and isn't currently featured on the site, let us know what it is and why.
- Content feedback — Ideas for topics we haven't covered, or feedback on how we've ranked or compared existing sites like non-GamStop casinos in the UK, are always welcome.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward support resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independent of contacting us.
What We Are Not Able to Do
We're an independent review and comparison site, not a casino operator, a crypto exchange, or a customer support desk for any of the brands we list — including BetPanda, CoinPoker Casino, Cryptorino, CasinoPunkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave. If you have an issue with a deposit, a withdrawal, a bonus that hasn't credited, or a locked account, that has to go through the casino's own support team directly. We can't intervene in individual account disputes, access anyone's account, or offer legal or tax advice — for either of those, a qualified professional is the right call, not a comparison site.
A Note on How We Work
Some of the casinos featured on this site pay us a commission if a reader signs up through a link on our pages. This never decides how a site is ranked or reviewed — our editorial ratings are based on the same criteria for every operator we cover, and that arrangement doesn't change what we tell you about a site's strengths or its drawbacks. If you ever think an editorial judgment on the site has been influenced by anything other than the facts, tell us — that's exactly the kind of feedback we want to hear.
Before You Get in Touch
A few quick things worth checking first, since they cover most of what people write in about:
- Bonus terms, wagering requirements and eligible states vary by casino and change over time — the details next to each offer on our rankings pages are the most current we have, but always confirm directly with the casino before depositing.
- Crypto casinos serving US players operate offshore, typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator. This is a legal grey area for US players, not a settled legal status, and availability varies by state — check your own state's laws if you're unsure.
- You must meet the minimum age stated by the individual casino (18+ or 21+ depending on the site and your state) to play at any of the sites we review.
None of this requires a response from us to figure out — it's covered in more depth across our review pages — but it answers a good share of what usually lands in our inbox.
Reaching Out
Whether it's a correction, a question, or just something you think we got wrong, we'd rather hear about it than have it sit unaddressed. Send us a message with enough detail to act on, and a real person will get back to you.